Common problems and solutions around custom domains, SSL certificates and DNS settings. Most issues with custom domains and SSL certificates come down to incorrect DNS configurations. If you would like a quick introduction to DNS, check out this cool comic: https://howdns.works.
To check your DNS settings yourself, you can use this helpful tool: https://www.whatsmydns.net.
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Setting up a custom domain
If you haven't read this setup guide yet, please do that first
Now, let's look at the most common issues and how to fix them.
Missing DNS Record
Make sure that you have completed both steps in the domain setup. If you have a "www.example.com" and "example.com" domain, you need to create one DNS record for each of them.
Incorrect Nameservers
Make sure your domain is pointing to the correct Nameservers. Sometimes you might have changed the Nameservers for your domain to a different service and are creating the DNS records in the wrong place.
- Go to your registrar (where you bought your domain)
- Find the Nameservers in the domain settings
- Make sure you create the DNS settings on the correct Nameservers
DNS Provider Redirects
Umso automatically redirects from http:// to https:// and from your non-www to www version (or vice-versa depending on your primary domain). That means you have to create no redirects in your DNS settings. Having those redirects will also throw off our DNS verification system so please remove those.
Domain Parking
Some domain sellers will enable a parking feature until you start using your domain. In some cases you will need to turn off that parking feature manually to stop the provider from injecting DNS records which you can't control and don't want in a live site.
Propagation Time
DNS records are cached across the internet, meaning that browsers, routers, etc will often remember the most recent value of a DNS resolution for a limited amount of time. During that time, any changes you make might not be reflected in your browser until the cache expires.
Depending on the previous TTL (Time To Live) setting of your DNS records, it can take anywhere from 10 minutes to 24 hours for your DNS settings to be reflected.